Warranty and return
30-Day No-Questions-Asked Returns
We want every player to feel the difference the Mimic makes.
If you’re not completely satisfied for any reason, simply return your Mimic within 30 days of delivery for a full refund — no questions asked.
- Returns must include all original components.
- Refunds are issued to the original payment method once the product is received and inspected.
In the rare case you want to return your Mimic, send us a quick clip of your hand on the Mimic in #help on our Discord and we'll pay for return shipping. It also gives us a chance to help you get tip grip before you send it back. If your Mimic arrived damaged or defective, return shipping is always on us.
Lifetime Warranty
Your Mimic is built to withstand competitive gameplay. It's covered by a lifetime warranty for as long as you own it: if your Mimic fails from normal use, we replace it.
This warranty covers:
- Manufacturing defects
- Hardware failures not caused by misuse
- Issues with the connector, housing, or internal mechanism
This warranty does not cover:
- Normal wear and tear
- Damage caused by improper installation or modification
- Damage from drops, spills, or exposure to extreme environments
- Cosmetic scratches that do not affect function
The warranty also does not cover misuse, including adjusting or setting the arm without following our setup instructions.
If you experience an issue:
- Contact us at launch@modke.com with your order number.
- We’ll help troubleshoot and determine if a replacement or repair is appropriate.
- If approved, we’ll provide instructions for returning or exchanging your unit.
How to Start a Return or Warranty Claim
Email launch@modke.com with:
- Your name
- Order number
- Reason for return or a description of the issue
- Photos or videos if applicable
We’re committed to making this process smooth and fast.
